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Help and Assistance at HarryPotterCostumesUSA.com

HarryPotterCostumesUSA.com - The Harry Potter Store
Telephone Helpline Call: (646) 233 3353

   
1.
Service
 
We want your experience at HarryPotterCostumesUSA.com to be both enjoyable and memorable. Our products are all new, boxed or packaged, unless otherwise stated. Check product listings for item quality information.
 
Once we receive your payment, we get to work processing your order immediately. Our goal is to dispatch within 24 hours.
 
We ship orders USPS Priority Mail or UPS, across all 50 states. We package your order securely, clearly addressed and labeled with fragile stickers.
   
2.
Trust
 
Every effort is made to ensure your personal information is secure - including your credit and debit card details. 
 
HarryPotterCostumesUSA.com uses PayPal professional merchant services, the world’s leading online payment provider, ensuring that your payments are managed with the best security available.
 
 
3.
Products and Prices
 
At HarryPotterCostumesUSA.com our mission is to provide the best quality products at the most competitive prices.
 
We make sure that our products are the lowest priced by price checking our stock daily against all the best and latest Harry Potter buying guides, websites, retailers and eBay.
   
4.
Returns
 
At HarryPotterCostumesUSA.com we want you to be 100% satisfied with your purchase. If for any reason you are not, please contact us by phone or email, within 7 days of receipt of your order.
 
Purchased items must be returned unused in their original packaging. Once a returned item is received, we will offer a replacement or full purchase price refund without delay.
Shipping and handling charges are non-refundable.
   

FREQUENTLY ASKED QUESTIONS ABOUT YOUR ORDER…

   
Q: Will I receive an order confirmation email?
A: Yes, your user account login details and an order confirmation will be sent by email as soon as you complete your purchase. When you login, you will have access to a number of registered Customer Account facilities.
 
Q: Can I track my order?
A: Yes, as soon as your order is dispatched, we will send you an email with the tracking information for your purchase. You can also track your order within your customer account.
 
Q: Are my personal and payment details secure?
A: Yes, we use PayPal professional merchant services to process your payments, ensuring the best security available through the world's leading online payment provider.
 
Q: What forms of payment do you accept?
A: We accept all major credit and debit cards and PayPal payments.
 
Q: What taxes will I have to pay?
A: Sales tax does not apply to most of our customers. However, if your order is shipping to a location in the state of Georgia, you will be charged the applicable State and county sales tax.
 
Q: When will my order arrive?
A: Our goal is to ship all orders within 24 hours. All orders are shipped UPS or USPS Priority Mail. HarryPotterCostumesUSA.com cannot accept responsibility for delivery times after we have dispatched. Orders received before 12 noon EST will be dispatched the same day.
 
Q: What do I do if I receive a damaged or incorrect item?
A: If an item you receive is damaged or incorrect, please email us immediately by CLICKING HERE….
 
Q: What if I ordered the wrong size? Can I exchange it for a different size?
A: Yes, you are welcome to exchange the same costume for a different size. You will be responsible for all shipping fees (shipping the costume back to us and shipping the new costume back to you).
 
Q: In error I have placed multiple orders and have only paid for one.
A: Do not worry, our system will automatically cancel the previous orders and will only process the paid-for order. Our system will not allow you to be charged more than once for the same order.
 
Q: I placed my order and received an order confirmation, but was unable to pay.
A: If you place an unpaid order, within 24 hours you will receive an email from us assisting you with your payment transaction. Alternatively, you can call us on (646) 233-3353.
 
Q: How do I determine if a costume is the correct size?
A: Costume measurements are listed in inches in each product description. If you are in doubt between two sizes, it's usually best to order the larger size.
 
Q: How do I know if an item is in stock?
A: If a product appears on our website and you can add it to your cart, it is in stock and ready to ship.
 
Q: Do you ship internationally?
A: Yes, but not from this website. If you would like an item delivered outside the U.S. please visit www.CostumesandWands.com
 
Q: Do you ship to military addresses?
A: Yes, All orders will be shipped through the US Post Service. Delivery times will vary based on the final military destination.
 
Q: Error messages / website crashes?
A: Please contact us at (646) 233-3353 to help you resolve any website issues.
 
Q: I have lost my password and am unable to log in. What do I do?
A: If you have forgotten your password, click the Forgot Password link in the user account area on our home page and follow the instructions, or please CLICK HERE
 
Q: I still have an unanswered question.
A: We are always happy to hear from our customers and to answer any questions you may have. Please email us by CLICKING HERE we will try to get back to you in 24 hours, if not sooner....

Telephone Helplines
Mon - Fri 6am-6pm EST

Helplines:
(646) 233 3353

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